It Help Desk Software With Knowledge Base

Although very useful help desks typically have limited knowledge base capabilities because the software vendor gives more focus on their core product the help desk.

It help desk software with knowledge base. Free 30 day trial. Help desk software enabling all communication channels to your customers in a single solution. The web help desk knowledge base management software provides functions to broaden or restrict access to your internal knowledge base articles away from your external customers and end users. Knowledge base software for your it team.

These resources address a wide range of tech questions and concerns allowing employees to resolve issues independently. The knowledge base is more like a lead magnet or added benefit which is given as a free add on along with the core product. You can only juggle so many emails and social media mentions on your own before you miss an important email and leave a customer high and dry. Liveagent is equipped with over 179 help desk features including a built in call center gamification features reporting and analysis tools automation as well as knowledge base customer portal management tools.

Zendesk guide offers knowledge management software that is simple to customize and use as either an internal knowledge base an it knowledge base a support agent only knowledge base or a customer facing faq tool. Say so long to hunting through email and sticky notes to find that all important how to just add critical info to the. The 20 best help desk apps and knowledge base tools for customer support. A full fledged kbase will help improve agent productivity and customer satisfaction.

The basic subscription to freshdesk costs 19 mo per agent but there s also a free version available. A knowledge base kbase is an organized repository of relevant data structured with it best practices and knowledge gained from practical experiences. And because it s always available customers and support agents can use this self service portal to find the right information. Solarwinds service desk offers an employee self service portal with a knowledge base help desk full of step by step articles and tutorials.

For this price you get full access to the knowledge base and help desk features. Please note that the ability to create multilingual content is available starting from the garden subscription for 35 agent mo. Like to share content with fellow it pros and encourage users to help themselves. Internal proprietary information can reside within a knowledge article accessible only to the group of technical staff that you grant to have visibility.

Looking for a way to collect your it wisdom in one easy place.