Jira Service Desk Features Ppt

Deliver exceptional it service fast.

Jira service desk features ppt. What are the features and functions of jira service desk. Unique features like mentions collaborative editing and macros make working together easy. Jira service desk is a system that is specifically tailored to meet the needs of itsm it service management companies as well as to provide high quality customer service. Generally speaking jira is mostly used by it teams that aim to provide back to back services as it helps them produce a better approach.

Jira service desk a modern and flexible service desk experience that streamlines customer requests and boosts your it team s efficiency taking your service desk to a whole new level. Besides the customer portal it also accepts issues through email. For our internal team jira training. Jira service desk integrates directly with jira atlassian s issue management software used by more than 22 000 teams worldwide.

To create a project the user should login as a jira service desk admin and then click on project create project. Millions of developers around the world count on the power and extensibility of jira to help them to manage their work. With jira service desk you can set up advanced sla metrics report on performance in real time and drive your team forward with highly visible sla targets. Now it and operations teams can use that power too.

Spin up new services with jira service desk s intuitive codeless setup and configuration. Jira service desk jsd is our help desk tool it provides you with customer facing portals enhanced slas agent queues and more including enhanced reporting on service response times. Add confluence to jira service desk to get an integrated knowledge base that makes it easy to unlock and share information across your organization. Jira 2 jira core features the following table explains some of the most important and commonly used features in detail for better understanding.